Terms of Service

Mums Cleaning Services Chicago LLC

Effective Date: November 12, 2025

Welcome to Mums Cleaning Services Chicago LLC (“we,” “us,” or “our”), a Chicago-based provider of premium residential and commercial cleaning services. By using our website, booking a service, or communicating with us, you agree to these Terms of Service.

1. Services

We offer standard cleaning, deep cleaning, move-in/move-out, post-construction cleanup, office cleaning, and specialty services using insured, background-checked professionals and eco-friendly products.

2. Booking & Cancellation

Bookings are confirmed upon payment or deposit.

Cancellation Policy: Free with 48+ hours notice | <48 hours → 50% fee | <24 hours → full charge.

Arrival windows may shift due to Chicago traffic; we will notify you immediately.

3. Pricing & Payment

Transparent pricing includes labor, supplies, and travel within the Chicago metro area.

Payment securely processed via Stripe (PCI-DSS compliant). We do not store full card details.

Late payments accrue 1.5% monthly interest.

4. Customer Responsibilities

Provide safe access (keys, codes, or on-site presence).

Secure pets, valuables, and fragile items.

Disclose hazards (mold, pests, structural issues).

Provide parking instructions or validation when needed.

5. Satisfaction Guarantee

Not 100% satisfied? Contact us within 24 hours — we’ll re-clean affected areas free within 72 hours.

6. SMS Communications – FULL A2P / TCPA / CTIA / 10DLC COMPLIANCE

We may send SMS for confirmations, reminders, surveys, or promotions (only with prior express written consent).

A2P Compliance Details

Sent via 10DLC-registered, TCR-approved campaigns

Transactional SMS: Consent given when you provide your number

Marketing SMS: Requires prior express written consent + double opt-in

Every message includes:

Sender: Mums Cleaning Chicago

Reply STOP to unsubscribe

Reply HELP for support

Brief description

Frequency: 1–3 per booking; max 4/month for promotions

Standard carrier rates apply

No SHAFT content · No autodialers for marketing without written consent

Opt-Out: Reply STOP → one confirmation → no further marketing texts (transactional may continue)

7. Liability & Insurance

We carry $2M general liability insurance

Not liable for pre-existing damage or undisclosed conditions

Liability capped at service cost

8. Governing Law

Governed by Illinois law. Disputes resolved in Cook County courts.

9. Changes

Updates posted here. Continued use = acceptance.

10. Contact Us

Mums Cleaning Services Chicago LLC

Gray Wells

116 West Hubbard Street

Chicago, Illinois 60654

Email: [email protected]

Phone: +1 (312) 878-3496