Privacy Policy

Mums Cleaning Services Chicago LLC

Effective Date: November 12, 2025

We respect your privacy. This policy covers all data collected via our website, bookings, and SMS. We fully comply with TCPA, CTIA, 10DLC, Illinois Personal Information Protection Act (PIPA), and Biometric Information Privacy Act (BIPA) — we do not collect biometric data.

1. Information We Collect

Contact info (name, address, email, mobile)

Booking & service preferences

Payment data (processed via Stripe – no full cards stored)

SMS opt-in records & message history

Website analytics (IP, browser, cookies)

2. How We Use Your Data

Deliver cleaning services

Send transactional SMS (with consent)

Send marketing SMS (only with written consent + double opt-in)

Process payments

Improve our services

3. SMS A2P Compliance

Sent via registered 10DLC numbers

Every message includes sender ID, STOP, HELP, and content summary

No autodialing for marketing without written consent

Frequency capped; no SHAFT content

4. Sharing

We do not sell your personal information. We share only with trusted vendors (Stripe, Twilio, etc.) under strict data-processing agreements.

5. Your Rights & Choices

SMS Opt-Out: Reply STOP → immediate confirmation

Email Opt-Out: Click “unsubscribe”

Access / Correct / Delete Data: Email [email protected] (response within 30 days)

Cookies: Disable in browser

6. Data Security & Retention

SSL/TLS encryption, PCI-DSS via Stripe, regular audits.

Retention: Bookings & payments → 7 years | SMS opt-ins → consent + 5 years | Analytics → 26 months.

7. Children

Not directed to children under 13.

8. Updates

Changes posted here; material changes notified via email/SMS (with opt-out).

9. Contact

Mums Cleaning Services Chicago LLC

Gray Wells

116 West Hubbard Street

Chicago, IL 60654

Email: [email protected]

Phone: +1 (312) 878-3496